Helpful Information and FAQs

Leotard and shorts or leggings, or shorts / leggings with a t-shirt that fully covers the gymnasts stomach. Squad gymnasts must wear a leotard with shorts or leggings over the top. Circus students must bring or wear leggings.

We take concerns and complaints seriously at Celebrate Gymnastics Club and are always working hard to improve our services.

Please email any concerns or complaints to admin@celebrategymnasticsclub.com. Please provide as much detail as possible so that we can investigate and respond as soon as we are able.

Complaints will be handled by a member of our senior leadership team, most commonly our Business Manager Sarah, Office Manager Zara or Director Angela. Visit our about page to learn more about our senior leadership team.

Setting up a Direct Debit or payment method through your JoinIn online account is simple. Follow the steps
below;
– Sign into your JoinIn account via https://app.joinin.online
– Go to Account > Settings > Payment Methods from the side menu
– Select the organisation to set up the Direct Debit mandate for
– Click on the Set up button, enter the required bank details and proceed to finish.
Note: Your provider will show as GoCardless

Once your payment method has been successfully set up you will receive an email confirmation directly from
the payment provider.

Troubleshooting – My details are not being accepted

Account Holder Name longer than 18 characters
The bank account holder name is restricted to 18 characters; this restriction is enforced by BACS, and includes
the spaces between characters.
To avoid possible issues with verifying the bank account name, enter the name exactly as it appears on the the
bank card or statement.

Invalid characters
Avoid entering invalid special characters into the form; for example, “£”$ +…
If you have a joint account with an ampersand (&) in the account name, replace this with the word “and”.

Postcode
If you’re having issues entering a postcode, check you are using the standard postcode convention: all capitals
and a space between the two sections of the postcode. For example, bn11aa may be rejected, but BN1 1AA
will be accepted.

If electronic Direct Debits are not supported by your customer’s bank
Error: Your bank account does not support electronic direct debits. Please use alternative bank account details,
or contact your bank regarding for advice on electronic direct debits.
This error means your bank account does not allow digital signups via a webform and instead requires Direct
Debit signups to be submitted using paper or e-documents only; this will be a limitation of the bank account type and you will need to provide an alternative bank account.

To be a member of Celebrate Gymnastics Club, you must hold British Gymnastics Membership. As a British Gymnastics affiliated club, all of our regular gymnasts have to be registered for welfare and insurance purposes.

Go to www.british-gymnastics.org/memberships
Scroll down the page to Sign up or login.

Click to sign up.

Complete your child’s details and once you have selected “gymnast” you will be able to add the club details.

You must add club details to allow us to view your childs information from our side of the system.

You will need to proceed to the payment section and pay your fee.

£18 for a preschool gymnast

£24 for a community (recreational or non-competing) gymnast

£60 for a competitive gymnast

If you need any support with this process, please contact us or view the printed how to guide available in reception.

If your child isn’t enjoying their session, for whatever reason, please contact us!

We understand that some children will want to be with their friends, or occasionally have a personality clash with someone else in their group. You might also find that one persons coaching style works better for your child than another.

We will do our best to accommodate any requests, but urge you to talk to us so that we can help wherever possible. Please put any messages of this nature in writing so that we can action it appropriately. Contact us or email admin@celebrategymnasticsclub.com 

If we are unable to resolve this and your child is still not happy, please rest assured that we do not have an extended cancellation period where you have to give advanced notice. Cancellations will be actioned for the next month

We are open for our weekday 4pm onwards and Saturday daytime sessions in all school holidays and bank holidays, except for over Christmas.

This includes recreational and squad gymnastics, conditioning classes, circus and freestyle sessions.

Our parent and toddler and preschool gymnastics sessions are term time only, because during school holidays we have a mix of holiday clubs and gym camps and 1-2-1’s running during the daytime.

Over Christmas, we close for two weeks and the exact dates for this are published in advance.

Generally, our office is manned from 12.30-8pm Monday-Thursday, 4-8pm Friday and 9am-1pm Saturday although this can be subject to change due to the dynamic nature of our business.

Our office phone number is 07932247365

For general enquiries please email admin@celebrategymnasticsclub.com

For payment and group enquiries please email payment@celebrategymnasticsclub.com

For health, safety and welfare support please email health@celebrategymnasticsclub.com

Our admin team are working remotely at various hours, so your emails might be responded to outside of these times and we will endeavour to come back to you as quickly as possible.

Please ensure that your child has water rather than juice to prevent sticky spills. Your child should always bring a full, named, reusable water bottle to their session and we will be happy to provide them with a refill if they drink it all.

We try to maintain a food free environment inside the gym for hygiene and allergen purposes. Unless your child is doing an extended session or holiday club, they will not require a snack during their session.

If your child is coming to a long session, a snack break will be accommodated however it is essential that no food sharing is allowed due to allergies. Please be mindful of allergies and do not pack any snacks containing nuts for your child.

If your child is attending back to back sessions, for example a Monday class, then staying for freestyle afterwards, you can supervise them having a snack break between sessions in the parent viewing area. Our coaches do not supervise snack breaks in this instance.

We do not allow chewing gum or energy drinks in the gym.

Recreational gymnastics

A recreational session starts with a 15 minute group warm up. This includes a cardio segment and a full body stretch. The cardio section will sometimes involve a game or dance.

Your child will then have a quick drink break and be organised into their coaching groups. These are split by age and ability, as much as is practicable.

With their coach, your child will complete either 15 or 20 minute rotations on different pieces of equipment including the floor, tumble track, bars, junior gym, beams, trampette, vault and our conditioning area. We carefully plan rotations to allow gymnasts to use different pieces of equipment on different weeks. If your child has repeated their rotation, it could be because of an unexpected adjustment due to staff absence or sometimes if we have low attendance numbers in school holidays or bank holidays, groups will join together.

At the end of the session, the group will join together for a short cool down and then collect drinks and shoes to exit the gym.

If your child cannot go to the toilet unaided, please ensure that you stay in the parent viewing area to help them.

Circus

Our circus sessions include a slightly shorter warm up, usually 10-15 minutes. Once the students are warmed up they will commonly complete three conditioning exercises on the equipment. They will then move on to circus skills, dependent on their level.

Sessions are planned to incorporate hoop, silks, trapeze, sling and rope. A combination of class preference and ability will be taken into account to plan equipment rotations and most sessions will involve one piece of equipment, but sometimes a split class will be planned to include two options.

Circus students do not have set drinks breaks, but can have a drink as appropriate for their needs.

At the end of the session, a stretch of the neck and shoulder area is completed before the students are dismissed.

Preschool gymnastics

A preschool session starts with a game or song, often the walking song. We then have our pre-school warm up which is approximately 20 minutes and includes movements to improve mobility, balance and strength and prepare the gymnasts for skills that they will learn as they grow older. We use a holistic approach so this may include for example colour, number and animal games.

Whilst we understand that there can be a transition period where your child wants you to be with them, in general parents are discouraged from sitting in the gym and are encouraged to watch from the parent viewing area. Our coaches are experienced and have helped to settle many preschoolers. Most of our preschool team are parents themselves, so we do understand the ups and downs of the early years and appreciate that this can be difficult, but it is in the best interest of your child. If your child does not settle in a structured session, parent and toddler may be a better option for them.

Once the gymnasts have had a drink break, they will spend time on different pieces of equipment, much like a recreational class, stopping for a drink in between pieces.

At the end of the session, the group will join together for a short game or activity and then receive a sticker, before leaving to see their parents and caregivers.

If your child cannot go to the toilet unaided, please ensure that you stay in the parent viewing area to help them.

Parent and toddler, SEND and family freestyle

These sessions are based on a free-play format. Please ensure that your child is effectively warmed up and ready for the activities that you complete. You should supervise your child at all times during this session and can ask coaches for help if you have any questions. Please do not allow your child to run around the gym and make sure to follow our health and safety rules, as instructed by coaches.

You and your child should follow our wider guidelines including clothing and jewellery and keeping snacks to the parent viewing area only.

We like to keep our gymnasts with a regular coach however there are times that their coach or group will be moved. We are continually monitoring ability and behaviour which could impact their group.

Some of the many reasons for group moves include;

• Ability or age of the new group being more suitable
• A personality clash within the previous group
• Behavioural management
• Change of shift pattern or role for their previous coach
• Request for friends to stay together or be separated
• Accommodating or changing another group within the timeslot

We will always try to put your child’s interests first and a group move should not be seen as a negative thing. If you are concerned about a group move, please email us to discuss this further on admin@celebrategymnasticsclub.com

Yes! We are open all bank holidays except over Christmas for sessions from 4pm onwards.

Daytime parent and toddler or preschool sessions will only run during term time.

Yes, we close for two weeks over Christmas.

Exact dates will be communicated in advance.

Fees are calculated on a 50 week year to accommodate this, but are charged pro-rata, meaning they are split evenly across the year and you pay the same amount every month including December.

No. We are open over the Easter weekend for all classes from 4pm weekdays and normal Saturday sessions.

Daytime parent and toddler and preschool sessions run term time only.